What the enquiry form collects and why
This page explains the information requested when you contact Biocrew, how it is used to process your rental enquiry, and how long it is kept.
Data collected via the form
When you submit an enquiry through the website, we ask for your name, a contact method (email address or phone/WhatsApp number), the dates you want the car, and the pickup location. If you include your driving licence details at this stage, we record those too, since age and licence history determine which vehicles in the fleet you can be offered.
This information is used for one purpose: to assess and respond to your enquiry, confirm vehicle availability, and prepare the rental agreement, deposit, and insurance tier that match the car you request. We do not use it for marketing lists, profiling, or any purpose unrelated to the booking you asked about.
Your details are not passed to anyone beyond what fulfilling the enquiry requires. In practice this means the vehicle supplier arranging the specific car and, where a deposit or insurance tier needs setting up, the insurer covering that vehicle. No data is sold or shared with unrelated third parties.
Data protection questions
What personal data do you collect when I send an enquiry?
We collect your name, a contact method such as email or WhatsApp number, the rental dates and pickup location you specify, and your driving licence details if you provide them with the enquiry. We do not request payment details through the enquiry form itself.
How long do you keep my enquiry data?
We keep it only for as long as needed to handle the enquiry and, if a booking follows, to manage that rental. If no booking results, the record is deleted within 90 days of your last message to us.
How do I ask for my data to be deleted?
Send a deletion request through the contact page using the same details you enquired with, so we can locate the record. We action deletion requests within 30 days and confirm once it is done.
Is my enquiry data shared with anyone else?
Only with the parties needed to fulfil the enquiry itself, such as the party supplying the specific vehicle or the insurer setting the cover level for that car. It is never sold or passed to marketing lists.
Questions about your data or this policy
If anything here is unclear, or you want to query what we hold on you, get in touch through the contact page.